DoctorLaptop Windows 10 Update Problem Alert 30May18

Buggy Spring 2018 Update plaguing Windows 10 Users

I repair what others can only replace!

The Windows 10 V1803 update, released 30APR18, has caused 2 major problems for users. I have recovered a dozen of these victim computers for clients since this was released a month ago.
1. Some users, especially those that had updated from Win 7 or 8/8.1, are finding that after the update, they reboot to a blank Desktop with an error message that a user profile file cannot be accessed so Desktop is unavailable. No buttons or icons will work. Both System Restore and System Rollback/Refresh are unavailable, even from Safe Mode or a recovery drive. A repair is possible but beyond the ability of most casual users, many of whom have no install disc or recovery drive to provide the required tools. Warning, some users who attempted a self-repair by trying a System Rollback or Refresh discover the repair has not only failed, but when they bring it to me for repair, I remove the hard disk and check it in another computer only to find the attempted repair deleted much of their data! This is why everyone should be doing regular data backups! If it gets to this point the only solution is to do a data recovery if you neglected doing backups  (expensive), and then do a fresh reinstall of Windows. Users fed up with Win 10 are often choosing to go back to Win 7/8.1 at this stage.

2. After the update, some people will suddenly see a new OEM or recovery partition in their File Manager that has a logical drive letter assigned to them. No files appear in the partition despite it claiming to be full, and showing hidden files does not reveal the contents either. Options for deleting or renaming the new partition are not available. Then Windows 10 starts with constant notifications that the drive is full.

This is annoying, but does not prevent one from using the computer. The cause appears to be that the Win Update creates this new partition to store undo/recover info. The first idea many users have is to remove the drive letter from the disk management partition. If you try to use Disk Management to fix the issue and remove the drive letter from the partition, you will fail in most cases. The context menu does not support commands on this recovery partition. There is no real fix for this problem yet, but you may be able stop the annoying “disk full” messages by disabling the Windows Explorer notifications function. Other proposed solutions, removing the new partition’s mount point or deleting the partition with 3rd party tools, may work but can break BitLocker and block the recovery functions if you need them to fix an other, unrelated problem. Not advisable.

What to do, since there is no obvious way to block Win 10 from updating? First, make sure all your data is backed up on another device. Then, depending on what version of Win 10 you have, Home/S/Pro/Ultimate/Enterprise, you may be able to use a Settings trick to delay, or block updates. Look in Advanced Settings in the Update Settings for a delay update function. It may offer a setting to delay updates for 35 days. Not there? Then go to Network Settings and set your computer to “On a metered connection”. That should prevent updates, at least for a while. Hopefully long enough to allow Microsoft to correct and reissue this bad update.


As always, I am available for consults and repairs should you experience either of these problems. ; mobile 675 993 069 (no calls before 11am please)


DoctorLaptop Alert for Windows 10 Users

Windows 10 Fall Creators Update was released on October 17th. Yes, another huge update. It’s a good idea to make a System Restore Point now, before you get the update, in case it goes wrong. Remember, Win 10 Updates may change settings without alerting you! If you have customized your settings, to eliminate update sharing or whatever, you should check these settings and return them to your preferred setting. Here is a summary of the changes.
-PDFs in Edge. Fill in PDF-based forms within Microsoft Edge and make notes directly on PDFs.
-Better storage management. With Windows 10 Creators Update, we added the ability to automatically remove files you don’t need using Storage Sense. Now, you can also choose to have files in your Downloads folder automatically deleted as well. Be careful with this one or you may find items in your Downloads folder missing without having deleted them! If in doubt, disable Storage Sense in Settings.
-Ransomware protections. Windows Defender Antivirus now has specific safeguards against malicious apps and threats like WannaCry.
-Currency converter in Calculator.
-Get web results in Cortana without opening your browser. It works with movies, celebrities, stock prices, weather, flight status — and a myriad of other topics.
-One Drive Files on Demand. Access your files from in the cloud in File Explorer without downloading and using storage space on your device.
-And many security holes have been patched.

15Nov15 – DoctorLaptop’s Tips #43 – Win 10 Finally Some Good News

I am now seeing some successful upgrades to Win 10. These are all PCs that originally came with Win 8.1 installed, and that were properly prepared for the upgrade (that procedure was detailed in a previous post). However be aware that some people are breaking their new Win 10 upgrade by installing 3rd party software that is not Win 10 compatible. Common culprits are Adobe Photoshop and Essentials. Before installing ANY new programs or drivers after you successfully upgrade to Win 10, visit the homepage of the program/driver and be absolutely sure it is certified as Win 10 compatible. Then google “the name of the program + Windows 10 compatibility” and do some reading about problems other users are experiencing. Do not depend on the Windows Compatibility feature to allow you to run older software or drivers!
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08Nov15 – Win 10 News – Microsoft Admits Windows 10 Automatic Spying Cannot Be Stopped


From :

These are the facts straight from Microsoft.  Remember, you do not own Win 10, you license it only. So MS can do what they like with it, whenever they like, without notifying you, as long as they deem it best for the optimal performance of THEIR operating system!!

By default Windows 10 Home is allowed to control your bandwidth usage, install any software it wants whenever it wants (without providing detailed information on what these updates do), display ads in the Start Menu (currently it has been limited to app advertisements), send your hardware details and any changes you make to Microsoft and even log your browser history and keystrokes which the Windows End User Licence Agreement (EULA) states you allow Microsoft to use for analysis

Last week changes to the Windows 10 upgrade path mean it is going to become increasingly difficult for any non-techy users to avoid being pushed to Microsoft MSFT +0.00%’s new operating system. But given Windows 10 is better than Windows 7 and Windows 8, why would that be a problem? Because of policies like this…

Speaking to PC World, Microsoft Corporate Vice President Joe Belfiore explained that Windows 10 is constantly tracking how it operates and how you are using it and sending that information back to Microsoft by default. More importantly he also confirmed that, despite offering some options to turn elements of tracking off, core data collection simply cannot be stopped:

“In the cases where we’ve not provided options, we feel that those things have to do with the health of the system,” he said. “In the case of knowing that our system that we’ve created is crashing, or is having serious performance problems, we view that as so helpful to the ecosystem and so not an issue of personal privacy, that today we collect that data so that we make that experience better for everyone.”

This backs up detailed data that some had chosen to dismiss as conspiracy theories.

Still, whether or not you agree with Belfiore’s standpoint that this doesn’t invade user privacy, it does seem strange that it has taken Microsoft so long to come clean and admit core Windows 10 background data collection processes cannot be stopped. Instead it gave the impression that turning off all user accessible spying options in Windows 10 settings would provide owners with full privacy – that’s tantamount to spying

To his credit, Belfiore does recognise the controversial nature of this decision and stresses that:

“We’re going to continue to listen to what the broad public says about these decisions, and ultimately our goal is to balance the right thing happening for the most people – really, for everyone – with complexity that comes with putting in a whole lot of control.”

Interestingly Belfiore himself won’t be around to oversee this as he is about to take a year long sabbatical. When he comes back, however, I suspect this issue will still be raging as Windows and Devices Group head Terry Myerson recently confirmed Windows 10 Enterprise users will be able to disable every single aspect of Microsoft data collection.

This comes in combination with Windows 10 Pro and Enterprise users’ ability to permanently disable automatic updates which are forced upon consumers and shows the growing divide between how Microsoft is treating consumers versus corporations.

So how concerned should users be about Windows 10’s default data collection policies? I would say very.

By default Windows 10 Home is allowed to control your bandwidth usage, install any software it wants whenever it wants (without providing detailed information on what these updates do), display ads in the Start Menu (currently it has been limited to app advertisements), send your hardware details and any changes you make to Microsoft and even log your browser history and keystrokes which the Windows End User Licence Agreement (EULA) states you allow Microsoft to use for analysis.

The good news: even if Belfiore states you cannot switch off everything, editing your privacy settings will disable the worst of these. To find them open the Start menu > Settings > Privacy.

The bad news: despite Belfiore’s pledge “to continue to listen”, Microsoft’s actions (including the impending Windows 7 and Windows 8 upgrade pressure) suggests the company’s recent love for Big Brother tactics is only going to get worse before it gets better…

12Aug15 – Don’t Upgrade Sony Vaio Yet, Unauthorized Programs Blocked, AMD Video Probs and Bad Update Info

Supposedly MS has issued a update to fix the bad update

MS has supposedly issued an update to fix the bad update causing the endless boot loop problem many folks are having. MS do not say how you are supposed to do this new update in a machine that won’t start properly. The fix is currently under scrutiny from the tech world and I will report back with the results. I suggest NOT updating Win 10 until this fix is fully tested. If you have already fallen victim to the endless reboot loop after updating Win 10 the only reliable solution is to do a factory reset and block updates until they prove stable.



Sony tells VAIO owners

not to upgrade to Windows

10 until drivers are ready in October

Read the full article here:


A new services agreement from Microsoft states that the company can prevent people from using pirated or “unauthorized third party” software or unauthorized hardware on Windows 10.

“We may automatically check your version of the software and download software updates or configuration changes, including those that prevent you from accessing the Services, playing counterfeit games, or using unauthorized hardware peripheral devices,” Microsoft explains in the agreement. “You may also be required to update the software to continue using the Services.”

It’s not entirely clear what the company means by the “unauthorized hardware peripheral devices”. Counterfeit games, meanwhile, represent pirated software, and Windows 10 will have little tolerance for that.

It’s worth pointing out that the terms will not only affect Windows 10 users, but also users of other Microsoft services and software. The terms cover updates to Windows Live Mail, Skype, Maps, the OneDrive and OneNote apps, Windows Movie Maker, Windows Photo Gallery and Windows Games from Microsoft.

The company further reserves the right to change the terms at any given time, pledging to notify users when it enforces new changes. Users don’t have to specifically agree to the new terms, as Microsoft will consider it an agreement if you use the services once the changes go into effect. As this has already occurred, your continued use of Microsoft services has been taken to mean that you agree to the terms. But if you don’t actually consent to these terms, Microsoft doesn’t leave you with many options: you can stop using the services and close your Microsoft and Skype account. Full article:


Windows 10 Prob with AMD video: How to fix Black Screen or Delays at boot or AMD driver issues after upgrade

Users with AMD video cards are flooding Microsoft Forums with complaints about delayed boot-up issues, which are supposedly due to faulty AMD video card drivers. The most common problem is a delayed boot-up issue characterized by a black screen with a mouse cursor during the boot process, wherein users are reportedly forced to wait up to a minute on the same screen, before the login window appears. See more here:



11Aug15 – Windows 10: Microsoft update breaks computers and forces them to keep rebooting

I have already seen this problem a few times this week! One of the first major updates to Win10 has completely broken the computers of many of those who have installed it.


The update, codenamed KB3081424, is referred to as a “cumulative update” — intended to collect up a range of bug and security fixes and push them out in one go.

But for many users it is freezing their computers, forcing them into a loop that sees them try to restart, give up and shut off, before trying to reboot all over again. When the update fails to install, it tries to start all over again.

Because Windows 10 has a system for pushing security updates out to users, the update can be downloaded automatically and loaded straight onto computers.

See more at: and also at

Windows 10 Problems Update – 03Aug15

This morning I googled “Windows 10 problems” and received 370 million hits! Thats a lot of reading… There will be many fixes in the coming weeks, I suggest you begin from my earlier Win 10 posts and follow the new posts as I publish them. I will assume you have covered the old material and will not review those issues again unless there are new developments concerning them.

There is a long line of people waiting for the Win 10 upgrade from Microsoft. It can take days for you to get to the head of the line. Even after it starts downloading you must be patient. Remember, it is a large, 3.5Gb sized download.

Here are 2 more issues you need to be aware of when doing the Windows 10 upgrade.

1. our computer running Windows 10 is used BY DEFAULT as part of a peer-to-peer network the same as a torrent to deliver software updates faster to others, each person distributing a little bit of the files across multiple computers and helping everyone download updates quickly. This peer-to-peer sharing method in Windows 10, named WUDO, is using your precious Internet bandwidth, without informing you about it.

You can disable the feature, but the option is buried deep in the Settings menu for Windows Update.


To turn this feature OFF, follow these given steps:

  • Go to Settings in the Start menu
  • Search for Update & Security
  • Under Windows Update, open Advanced Options
  • Under Choose How Updates are Installed, select Choose how updates are delivered
  • Disable the toggle under Updated from More than One Place

See full article here:

2. You should be aware of Windows 10’s Wi-Fi Sense feature that lets your friends automatically connect to your wireless network without providing the Wi-Fi password.

Smells like a horrible Security Risk! It triggered a firestorm among security experts, who warned that Wi-Fi Sense is a terrible and dangerous feature and that you should disable it right away.

How Windows 10 Wi-Fi Sense works?

Windows 10 Wi-Fi Sense feature allows you to automatically share your Wi-Fi password with your friends or contacts, as well as lets you automatically connect to networks that your friends and acquaintances have connected to in past, even if you don’t know the password. Now, when those friends are within the range of your Wi-Fi network, Windows 10 automatically joins the network with that saved password you just shared with your friends and logs them in, without prompting them for a password. The same happens when you are within any of your contact’s wifi networks. And if a known contact of yours is running unsecured “virtual hotspot” software while using your wifi connection, then you will be providing free internet to anyone who logs into that free, unsecured network. There are also concerns that a stranger to you, but a contact of one of your known contacts, may be able to “leap frog” onto your wifi network thru your known contact (without needing your wifi password), while the known contact is connected to your network, without your knowledge or permission.

How to Turn Windows 10 Wi-Fi Sense OFF?

To disable Wi-Fi Sense, go to Windows Settings, then Network & Internet and then click “Change Wi-Fi settings,” and then “Manage Wi-Fi settings.”
From there, you can change a variety of settings. Turn OFF everything under the Wi-Fi Sense heading; disable WI-Fi password sharing with Facebook, Outlook, or Skype; and have Wi-Fi Sense forget the list of known Wi-Fi networks.
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