DoctorLaptop Windows 10 Update Problem Alert 30May18

Buggy Spring 2018 Update plaguing Windows 10 Users

I repair what others can only replace!

The Windows 10 V1803 update, released 30APR18, has caused 2 major problems for users. I have recovered a dozen of these victim computers for clients since this was released a month ago.
1. Some users, especially those that had updated from Win 7 or 8/8.1, are finding that after the update, they reboot to a blank Desktop with an error message that a user profile file cannot be accessed so Desktop is unavailable. No buttons or icons will work. Both System Restore and System Rollback/Refresh are unavailable, even from Safe Mode or a recovery drive. A repair is possible but beyond the ability of most casual users, many of whom have no install disc or recovery drive to provide the required tools. Warning, some users who attempted a self-repair by trying a System Rollback or Refresh discover the repair has not only failed, but when they bring it to me for repair, I remove the hard disk and check it in another computer only to find the attempted repair deleted much of their data! This is why everyone should be doing regular data backups! If it gets to this point the only solution is to do a data recovery if you neglected doing backups  (expensive), and then do a fresh reinstall of Windows. Users fed up with Win 10 are often choosing to go back to Win 7/8.1 at this stage.

2. After the update, some people will suddenly see a new OEM or recovery partition in their File Manager that has a logical drive letter assigned to them. No files appear in the partition despite it claiming to be full, and showing hidden files does not reveal the contents either. Options for deleting or renaming the new partition are not available. Then Windows 10 starts with constant notifications that the drive is full.

This is annoying, but does not prevent one from using the computer. The cause appears to be that the Win Update creates this new partition to store undo/recover info. The first idea many users have is to remove the drive letter from the disk management partition. If you try to use Disk Management to fix the issue and remove the drive letter from the partition, you will fail in most cases. The context menu does not support commands on this recovery partition. There is no real fix for this problem yet, but you may be able stop the annoying “disk full” messages by disabling the Windows Explorer notifications function. Other proposed solutions, removing the new partition’s mount point or deleting the partition with 3rd party tools, may work but can break BitLocker and block the recovery functions if you need them to fix an other, unrelated problem. Not advisable.

What to do, since there is no obvious way to block Win 10 from updating? First, make sure all your data is backed up on another device. Then, depending on what version of Win 10 you have, Home/S/Pro/Ultimate/Enterprise, you may be able to use a Settings trick to delay, or block updates. Look in Advanced Settings in the Update Settings for a delay update function. It may offer a setting to delay updates for 35 days. Not there? Then go to Network Settings and set your computer to “On a metered connection”. That should prevent updates, at least for a while. Hopefully long enough to allow Microsoft to correct and reissue this bad update.

Sources:
https://borncity.com/win/2018/05/02/windows-10-v1803-update-creates-a-new-oem-partition/
https://www.tenforums.com/drivers-hardware/109077-new-1803-version-created-new-disk-partition-can-i-reclaim.html#post1359096
https://www.disk-partition.com/windows-10/recovery-partition-after-upgrading-to-windows-10-4348.html

As always, I am available for consults and repairs should you experience either of these problems.

doctorlaptop@protonmail.com ; mobile 675 993 069 (no calls before 11am please)

Advertisements

DoctorLaptop’s Tips #68 and April 2018 Special

DoctorLaptop’s Tips #68 and April Special

Special: Slow tablet rescue. Full cleaning, tune-up, updating and optimization of slow but otherwise functional tablets, only €30 till 01May18.

Tips:
1. Windows 10 needs to be updated regularly. If you leave it inactive for more than 2 weeks, when you next use it leave it connected to the internet, running all night, then in the morning shut it off and restart it. If it has shut down automatically, start it, then once it’s done loading restart it. This should allow your computer to get current on updates.
2. Keeping your computer cool in the summer is important, for both the health of the unit and for best performance. Part of that is keeping all the air vents free of dust, lint and hair. I use a dry toothbrush for this task. Do not blow air into the vents, that pushes the dirt back into the fan. Another good idea is to place small lifters under the back side of a laptop to increase the air space under it. During peak heat days (30C+) I recommend blowing a desk fan directly on your computer. If your computer shuts down due to over-heating, leave it at least 30mins before attempting a restart. If that restart fails, do not keep trying, get it serviced to avoid damaging it further (or run chkdsk and scannow tools from a recovery DVD if you know how).
3. If you have a newer computer with a SSD (solid state hard disk) it is imperative you keep current backups of you data on an external memory device. Should your SSD fail there is no way to recover the data, short of sending it to a specialist SDD data recovery center in Sevilla or Madrid where recovery fees begin at €300 and often run into thousands!
4. Be aware that some new generation mobile device models of tablets and smartphones are not designed to be opened and serviced. Basically they are disposable once they have a hardware failure outside of the warranty period. If this concerns you, inquire at the time of purchase if battery replacement service for that model is available from the seller. Tablet batteries are designed to last 3yrs at 2hrs per day use, iPad batteries may last longer.

Contact: doctorlaptop@protonmail.com or call 675 993 069 (no calls b4 11am).
Computer repairs, lessons, websites/blogs/forums/SEO, Social Media promotion & marketing, business computer maintenance service.
Windows, Apple/Mac, Linux, Android.

DoctorLaptop’s Tips #65 and Holiday Special

DoctorLaptop’s Tips #65 and Holiday Special
 
Tip #1: The latest info on the Spanish Facebook security scandal and the €12M fine they received here, http://www.telegraph.co.uk/technology/2017/09/11/facebook-hit-12m-fine-spain-breaking-privacy-laws/
Want a free, secure alternative to FaceBook? Here is a safe Social Media site that takes your privacy seriously, an alternative to data collecting, overly intrusive FB. Many techs and citizen journalists are migrating to it. Join up and then invite all your contacts. https://mewe.com/
 
Tip #2: New Computer? Setting up a new Windows 10 computer can be tricky, tons of settings and options to choose, programs and drivers to install and your data needs to be imported from your old comp. Warning: do NOT inturrupt the initial setup process, if you start you must see it thru till the end or it will may cause severe problems. If you get stuck on a step, just accept the default setting and move on. It can be changed later if necessary. Inturrupting setup often causes a troublesome “hidden” super-admin account to be created which interferes with your normal admin account, and can only be removed by re-installing Windows.
 
Holiday Special: Setup new computer to your requirements, no data imported €40; with data import €55. Extra add-ons available like MS Office and IPTV for an additional fee. Ends 01Jan18.
Contact: doctorlaptop@protonmail.com or 675 993 069
Most jobs completed overnight.

Stopping the Bot Infection

To prevent bot activity on your computer be sure “heuristic analysis” is enabled in your anti-virus program settings. Heuristic analysis is a method employed by many computer antivirus programs designed to detect previously unknown computer viruses, as well as new variants of viruses already in the “wild”.

Ransomware Update – The Threat Continues, by DoctorLaptop

Ransomware Update – The Threat Continues, by DoctorLaptop
Despite what you may have heard about a solution found to stop the recent ransomware attacks the threat is not gone. Be sure you have protected your computers. A new wave of attacks has begun and we should expect several more waves of attacks in coming months. The new attacks don’t only encrypt your data like classic ransomware. Instead some hijack your system and run hacker programs hidden in the background while your computer is on. This is known in tech jargon as turning your computer into a “bot”. As a result your computer gets slow and all your data and info are exposed. Hackers use armies of bots to accomplish hacking schemes that require massive numbers of computers focused on a task, such as doing “denial of service attacks” and “mining” crypto-currency. Read this article for an explanation in easy to understand terms.  Contact me if you need help or have questions. Email: doctorlaptop@protonmail.com or Mobile 675 993 069 (after 11am please).
https://www.yahoo.com/tech/another-large-scale-cyberattack-underway-experts-194944965.html

DOCTORLAPTOP’S TIPS #61

DoctorLaptop’s Tips #61
Ransomware has returned as an active threat after an 18 month period
where it was not very common. This is due to the recent release of  U.S. NSA
hacking tools. In the last wave of ransomware I advised the installation of
Hitman Alert. If you still have it keep it updated, and be glad you took my
advice and got it while it was free. New copies are no longer free. Here is
what you need to know to protect your computers.
1. Ransomware usually arrives in an email attachment and installs when you
open the attachment. New hacking techniques make it possible for these
booby-trapped emails to appear as if they were sent by someone on your
Contacts list! Do not open any attachments, even from contacts, unless you
are expecting an attachment. Ransomware can also come from other sources like
poisoned websites or infected network connections. Spanish internet service provider Telefonica had servers targeted with ransomware this week.
2. Keep your Windows fully updated. There are no forced Windows 10 upgrades
to worry about anymore. If Windows Updater does not run after a half hour wait then it is probably corrupt, a common problem with Windows 7/8.1. This can be repaired with the proper tools.
3. Only download software from sites with a good reputation. Many sites that
offer free downloads will infect your computer. I suggest using these safe sites:
4. Use a good antivirus and keep it updated. Free, reliable options are
explained on this site, including safe download links.
5. Use a ransomware blocker unless you use BitDefender antivirus, which has
one built in. I suggest using this free one, it will run beside your antivirus without
problems and requires no user actions unless you are attacked. If it detects ransomware it will pop up a window with instructions to complete the removal process. If it asks for permission to update do so. Read the info on the download page to understand how it works, explained in easy to understand language:
6. If you get infected with ransomware, force computer off by using the power button and bring it to me or a true professional repair facility immediately. I can probably remove it and save everything if you get it to me in under 24hrs. Time is of the essence! Do not let untrained techs attempt a recovery or you risk losing all your data and necessitating a full system re-install. This is not a job for amateurs.
7. To remove an unwanted antivirus is now a 2 step process. Windows instructions: First, uninstall in the usual way by going to Control Panel>Programs and Features, then choose the program and click Uninstall. Restart computer. Second, go to one of the download sites mentioned above and use the site’s search-box by entering
“the name of your antivirus + uninstall tool” and click search. Find the appropriate tool, download it. Find the downloaded file, usually in your Downloads Folder, right click it and choose Run As Administrator. Then follow the prompts. Then restart computer. Now run CCleaner and use the Registry function to remove any left over files.
Contact: doctorlaptop @ protonmail.com Mobile: 675 993 069 (no calls before 11am)

DoctorLaptop’s 5th Anniversary Special. Only 6 Days Left! Do It Now Before the Summer Heat Arrives!

My famous Clean and Tuneup Special, laptops €40 or towers/desktops for €50. The ultimate maintenance service. Most jobs finished overnight. No XP or Vista systems, they are obsolete. Heavily infected units, or those showing error messages need a repair, not this maintenance servicing. Ends 1May17.
For appts call Naythan on 675 993 069 (no calls before 11am, no appts by email). For more info email me: doctorlaptop @ protonmail.com

why-your-computer-is-slow-300x271