Buggy Spring 2018 Update plaguing Windows 10 Users
The Windows 10 V1803 update, released 30APR18, has caused 2 major problems for users. I have recovered a dozen of these victim computers for clients since this was released a month ago.
1. Some users, especially those that had updated from Win 7 or 8/8.1, are finding that after the update, they reboot to a blank Desktop with an error message that a user profile file cannot be accessed so Desktop is unavailable. No buttons or icons will work. Both System Restore and System Rollback/Refresh are unavailable, even from Safe Mode or a recovery drive. A repair is possible but beyond the ability of most casual users, many of whom have no install disc or recovery drive to provide the required tools. Warning, some users who attempted a self-repair by trying a System Rollback or Refresh discover the repair has not only failed, but when they bring it to me for repair, I remove the hard disk and check it in another computer only to find the attempted repair deleted much of their data! This is why everyone should be doing regular data backups! If it gets to this point the only solution is to do a data recovery if you neglected doing backups (expensive), and then do a fresh reinstall of Windows. Users fed up with Win 10 are often choosing to go back to Win 7/8.1 at this stage.
2. After the update, some people will suddenly see a new OEM or recovery partition in their File Manager that has a logical drive letter assigned to them. No files appear in the partition despite it claiming to be full, and showing hidden files does not reveal the contents either. Options for deleting or renaming the new partition are not available. Then Windows 10 starts with constant notifications that the drive is full.
This is annoying, but does not prevent one from using the computer. The cause appears to be that the Win Update creates this new partition to store undo/recover info. The first idea many users have is to remove the drive letter from the disk management partition. If you try to use Disk Management to fix the issue and remove the drive letter from the partition, you will fail in most cases. The context menu does not support commands on this recovery partition. There is no real fix for this problem yet, but you may be able stop the annoying “disk full” messages by disabling the Windows Explorer notifications function. Other proposed solutions, removing the new partition’s mount point or deleting the partition with 3rd party tools, may work but can break BitLocker and block the recovery functions if you need them to fix an other, unrelated problem. Not advisable.
What to do, since there is no obvious way to block Win 10 from updating? First, make sure all your data is backed up on another device. Then, depending on what version of Win 10 you have, Home/S/Pro/Ultimate/Enterprise, you may be able to use a Settings trick to delay, or block updates. Look in Advanced Settings in the Update Settings for a delay update function. It may offer a setting to delay updates for 35 days. Not there? Then go to Network Settings and set your computer to “On a metered connection”. That should prevent updates, at least for a while. Hopefully long enough to allow Microsoft to correct and reissue this bad update.
As always, I am available for consults and repairs should you experience either of these problems.
email@example.com ; mobile 675 993 069 (no calls before 11am please)